This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

We have a policy for requesting consent where required. All staff at the practice have access to patient information and they have signed a confidentiality statement.

Named Accountable GP

We are required under the General Medical Services (GMS) contract, to allocate a named, accountable GP to all patients, including children. Your named, accountable GP has overall responsibility for the care and support that our practice provides to you. When we register a patient we will inform them about their named GP. If you wish to know, who your named, accountable GP is, please enquire next time you visit the surgery. Should you express a wish for this to be changed to another GP we will do our best to accommodate your wishes. Having an allocated GP does not prevent you seeing any other doctor in the practice.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violent and Abusive Patients - Zero Tolerance

Bellbrooke surgery will not tolerate violent and abusive behaviour towards staff , doctors and patients in the surgery. You maybe removed from the practice list or police called if necessary.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website